chapter 6:

Ensure a Return on Your Expectations

“For, he that expects nothing shall not be disappointed, but he that expects much—if he lives and uses that in hand day by day—shall be full to running over.”

Edgar Cayce

If I had a dollar to invest for every time a manager has told me, “I hated to do it, but I had to let __________ go” or “I had to put __________ on probation,” I’d have one robust Roth IRA by now. While I’ve elicited more than a few scowls by replying to such statements with a somewhat bemused, “What was your role in that failure?,” the question has always been genuine. In our companies—as well as our schools and our families—there ...

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