Book description
Tap into the wisdom of experts to learn what every UX practitioner needs to know. With 97 short and extremely useful articles, you'll discover new approaches to old problems, pick up road-tested best practices, and hone your skills through sound advice.
Working in UX involves much more than just creating user interfaces. UX teams struggle with understanding what's important, which practices they should know deeply, and what approaches aren't helpful at all. With these 97 concise articles, editor Dan Berlin presents a wealth of advice and knowledge from experts who have practiced UX throughout their careers.
- Bring Themes to Exploratory Research--Shanti Kanhai
- Design for Content First--Marli Mesibov
- Design for Universal Usability--Ann Chadwick-Dias
- Be Wrong on Purpose--Skyler Ray Taylor
- Diverse Participant Recruiting Is Critical to Authentic User Research--Megan Campos
- Put On Your InfoSec Hat to Improve Your Designs--Julie Meridian
- Boost Your Emotional Intelligence to Move from Good to Great UX--Priyama Barua
Publisher resources
Table of contents
- Preface
- I. Career
- 1. Boost Your Emotional Intelligence to Move from Good to Great UX
- 2. Your Worst Job May Be Your Best Learning Experience
- 3. You’re Never Done Learning
- 4. So You Want to Be a UX Consultant
- 5. Master the Art of Storytelling
- 6. Understand and Speak the Language of Business
- 7. Expand Your Network Through Community Involvement
- 8. Amplify Your Value by Finding Advocates Outside Your Team
- 9. Design Mentorship Is a Lifelong Commitment
- 10. Create a Design Portfolio that Gets Results
- II. Strategy
- 11. User Experience Extends Beyond the Digital Realm
- 12. Know the Difference Between Experience Mapping and Journey Mapping
- 13. Design Customer Experiences, Not Features
- 14. Create a Truly Visible UX Team
- 15. Thinking About the Future Is Important for Any Design Process
- 16. Implement Service Design in Your Practice
- III. Design
- 17. Don’t Forget About Information Architecture
- 18. When Prototyping, Consider Both Visual Fidelity and Functional Fidelity
- 19. See Beyond the “Average” User
- 20. Work Together to Create Inclusive Products
- 21. Advocate for Accessibility
- 22. Design for Universal Usability
- 23. Inclusive Design Creates Products that Work for Everyone
- 24. Define What Your Design Does Not Do
- 25. Use Design Goals to Make Design Decisions Explainable and Defendable
- 26. Think Synthetically to Design Systematically
- 27. Best and Last Impressions Are Lasting Impressions
- 28. Follow These Principles of Gestalt for Better UX Designs
- 29. Use Visual Design to Create an Eye Track
- 30. Use Object Mapping to Create Clear and Consistent Interfaces
- 31. Remember the Four Questions of Critique
- 32. Turn Poorly Constructed Criticism into Actionable Feedback
- 33. Improve Communication and Encourage Collaboration Using Sketches
- 34. Learn the Difference Between UX and UI from a Bicycle
- 35. Sell Your Design Ideas with Trust and Insights
- 36. Align Your Team Around Customer Needs via Design Workshops
- 37. Embrace a Shared Cadence to Avoid Silos
- 38. Learn to Think like a Missionary, Not a Mercenary
- 39. Not All Interfaces Need to Be Simplified
- 40. If You Show Something Shiny, They’ll Assume It’s Done
- 41. You Can’t Always Help Who You Want
- 42. Make Learning a Part of Your Design Process
- 43. Design Meaningful International UX
- 44. Legacy Product? Imagine You’re Restoring an Old Farmhouse
- 45. Be Your Own Project Manager
- 46. Design for Users, Not Usability Studies
- 47. Frame the Opportunity Before Brainstorming the Solution
- 48. Be Wrong on Purpose
- 49. Create a Lasting Design System
- 50. Your First Idea Is Sometimes Your Worst Idea
- 51. Question Your Intuition and Design to Extremes
- 52. Design Thinking Workshops Will Change Your Process
- 53. Visualize Requirements During a Workshop
- 54. Put On Your InfoSec Hat to Improve Your Designs
- 55. On-Brand Whimsy Can Differentiate Your Mobile App
- 56. Don’t Perform a Competitive Analysis Before Ideating
- IV. Content
- 57. Design for Content First
- 58. Align Your Tone, Voice, and Audiences
- 59. Mind Your Error Messages
- 60. A Shared Vocabulary Can Increase Team Efficiency
- 61. Break Your Lorem Ipsum Habit: Sketch with Words!
- V. Research
- 62. Always Go for the Why—the Immutable Basis of Great Design
- 63. The Participant’s Well-Being Is Your Responsibility
- 64. Diverse Participant Recruiting Is Critical to Authentic User Research
- 65. Build a Culturally Reflexive Professional Framework
- 66. Know These Warning Signs of Information Architecture Problems
- 67. Bring Themes to Exploratory Research
- 68. Embrace Your Ignorance
- 69. Get Past Fear with Users and Design Teams
- 70. Data Alone Does Not Create Empathy—Storytelling Is Key
- 71. Personas with Emotions and Behaviors Are More Valuable
- 72. Educate Your Product Team for Successful User Research
- 73. Design Isn’t Just About the Happy Path
- 74. Deliver Successful Products Through Common Success Metrics
- 75. Bring Rapid User Research Methods to Agile Teams
- 76. Scale Research Through Stakeholder Advocacy
- 77. Know When and How to Build a Usability Lab
- 78. Talk to Customer Support to See What’s Tripping Up Users
- 79. Be Prepared When Practicing Ethnography
- 80. Always Do a Test of Your Test
- 81. Observed Behavior Is the Gold Standard
- 82. Assess Usefulness and Desirability Early in Product Development
- 83. Know the Core Elements of Usability Research
- 84. Don’t Underestimate the Power of Coworkers as Usability Participants
- 85. Include Nonusers in Your User Research
- 86. Plan User Research with the Customer Question Board
- 87. If Designing Survey Questions Were Easy, There’d Be No Garbage Data
- 88. The Right Screener Sets Up Your Recruit and Research for Success
- 89. Know Best Practices for Working with a Recruiter
- 90. You Don’t Need a Lot of Money to Recruit Participants
- 91. You Need Good Planning for a Diary Study
- 92. Improve Usability Testing with Task Cards
- 93. Apply the Butterfly Approach to Interviews and Testing
- 94. Don’t Ask Users to Predict the Future
- 95. Ask Participants to Tell You What You Don’t Know to Ask
- 96. Leverage Your “Psychologist Voice” for Effective UX Research Moderation
- 97. Tell the User’s Story via Effective Research Reports
- Contributors
- Index
- About the Editor
Product information
- Title: 97 Things Every UX Practitioner Should Know
- Author(s):
- Release date: May 2021
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781492085171
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