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A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders by Marcia Hughes, James Bradford Terrell

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BUILDING EMOTIONAL CAPACITY: THE POWER OF MOOD IN A GROUP: A CASE STUDY

Background

Danny was a tired and frustrated thirty-five-year-old president of a family-owned company doing approximately $24 million in revenues each year. He was the third-generation president, whose job mainly consisted of bookkeeping, financial oversight, and peacekeeping among the other family owners.
Over the course of the last ten years, he and the four other owners had grown apart, were now living in three separate regions of the country, had three separate offices, and had developed a pattern of ineffectual and gossip-ridden conversation with each passing year. The organization was financially stable, but had not grown in revenues in the last four years. Employee ...

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