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A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders by Marcia Hughes, James Bradford Terrell

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COACHING FOR EMOTIONAL EFFECTIVENESS—COURAGE

In this coaching session sample, we will illustrate how a client named Lawrence begins developing more courage in confronting some of his direct reports who have bent the rules consistently for many years and sometimes broken them. Lawrence manages an IT shop for a federal agency.
 
Coach: You told me that the level of stress you’re dealing with has become a real problem for you, in part because you have a hard time confronting your direct reports.
Lawrence: That’s right. I’ve got people who do pretty much whatever they want when they want. I’ve never been good at cracking the whip, and now that we are going to start providing web-based service for our internal customers we are going to have ...

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