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A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders by Marcia Hughes, James Bradford Terrell

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DEVELOPING RESPONSIVE AWARENESS—COACHING PETRA

The following example of a client’s challenge helps demonstrate some of the principles just discussed. Petra was the regional director of a financial services company in New Jersey. Her supervisors were not happy with her performance; neither were many of the employees in the one-thousand-person company. She has just heard she will be transferred to a new position in a few weeks. No one on her staff knows yet, but she’s aware many will be glad or relieved. Petra has been very protective of her feelings; as an accountant she never was challenged to use feelings much before. She finds them messy and used to think they were counterproductive. However, she’s embarrassed to lose this position and ...

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