CONCLUSION
Next Steps from Top to Bottom
The topic of complaint handling is a gigantic subject. Of course, I didn’t cover everything in this book, but enough is in here to keep you busy for a long time. It certainly does for me! The critical question is, How do you start? Where do you begin? You can’t do everything. If you read this book in hard copy and use a highlighter or electronically highlight your ebook copy to mark the ideas that captured your attention, you probably will see a pathway you can follow. Perhaps you think you can do this in your organization. If so, you are already partway there because you have a mindset that you can all ...
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