CHAPTER 12
Making Stress Work for Me
Stress takes place all the time. In fact, a body without any stress is a dead body, and we don’t want that! You always want some stress—not so much that you feel you are carrying the weight of the world on your shoulders, but enough to get the job done.
When you say, “I have a temperature,” it doesn’t mean you didn’t have one before. It means you have a higher than normal temperature.
“I’m feeling stressed” doesn’t mean you had no stress before. It means you have more than you want right now.
We’ll review how you can handle customer complaints and still not feel stressed.
ACTIVITY82
Stress Starts with a Decision ...
Get A Complaint Is a Gift Workbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
