CHAPTER 13
Giving and Receiving Personal Feedback
When our customers give us feedback in the form of complaints, we have a chance to learn from them. If we handle their complaint well, we also have an opportunity to strengthen our relationship with them.
Why shouldn’t this apply to our personal relationships as well? If we don’t speak up, our relationships may break and end. Not saying anything could be a big mistake.
ACTIVITY94
Why Provide Feedback?
We have stated that complaints and feedback are both gifts, even though our emphasis has been on complaints. When we refer to feedback, we are telling a person that something needs to improve or ...
Get A Complaint Is a Gift Workbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
