INTRODUCTION
Complaints and Gifts
Welcome to a journey of self-discovery, with practical tools and case examples that will help you master handling feedback and complaints. We’ll introduce you to a mindset about complaint handling that will help you improve relationships at work and in your personal life. We’re going to introduce you to the A Complaint Is a Gift philosophy!
Who This Workbook Is For
This workbook is for everyone who wants to learn more about giving and constructively receiving feedback. It’s specifically for complaint handlers, but you will find it has value for service providers, salespeople, managers, team members, and trainers as well as people who don’t like personal criticism.
This workbook can also help organizations run ...
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