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A Complaint Is a Gift, 2nd Edition by Claus Møller, Janelle Barlow

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Images 12 ImagesWhen You Complain, Make Sure You Are Giving a Gift

If everyone gets into the habit of demanding quality service and quality products, we’re more likely to receive higher quality. Why should a business improve its service offerings if it gets no feedback that something is wrong? You may say, “But what if I’m just picky? Maybe it’s just my peculiar tastes” or “What right do I have to complain when they’re trying so hard?” or “I’m sure they are people, just like me, and I occasionally make mistakes.” Maybe all this is true. But that still doesn’t ...

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