August 2008
Intermediate to advanced
250 pages
7h 31m
English
Content preview from A Complaint Is a Gift, 2nd Edition
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4 Why Most Customers Don’t Complain
“Why don’t you complain?” It’s a simple question with a surprising number of answers. We once heard over 150 discrete reasons from a single group of people as to why they don’t complain. When you hear this many reasons rapidly tumbling from the mouths of people, you begin to understand why so many customers walk away without saying anything.
TARP concluded that complaints are actually declining, even when serious problems are faced. This is due to what the company calls “trained hopelessness.” TARP’s John Goodman ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.