Chapter 2. Performance Challenges in the Service Sector
The service sector is the dominant component of all major developed economies. In addition, the service sector is also growing in developing economies such as India, Brazil, Russia, and China. These developing economies have also experienced productivity improvement and growth in the double digits. Understanding performance measurement at service firms in these economies is an integral part of managerial decision making leading to corporate value enhancement.
The advantages of implementing a performance measurement system include the presence of a robust decision support system for managers, timeliness of relevant information, improved quality of information for decision making, more effective ...
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