O'Reilly logo

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement by Praveen Gupta, Rajesh K. Tyagi

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 2. Performance Challenges in the Service Sector

The service sector is the dominant component of all major developed economies. In addition, the service sector is also growing in developing economies such as India, Brazil, Russia, and China. These developing economies have also experienced productivity improvement and growth in the double digits. Understanding performance measurement at service firms in these economies is an integral part of managerial decision making leading to corporate value enhancement.

The advantages of implementing a performance measurement system include the presence of a robust decision support system for managers, timeliness of relevant information, improved quality of information for decision making, more effective ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required