July 2008
Intermediate to advanced
320 pages
6h 52m
English
book
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
by Rajesh K. Tyagi, Praveen Gupta
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Chapter 11. Implementation of the Service Scorecard
Service businesses are similar to manufacturing businesses in that they have the common business objective of making money and achieving growth. Successful service businesses have implemented scorecards. Banks, airlines, hospitals, and restaurants all deploy some form of scorecard. Some organizations have an elaborate set of measurements; others have sketchy ones at best. The Service Scorecard provides an initial and complete framework of a business scorecard that allows organizations to relate their measurements to the financial performance.
In a service organization, the following scenarios may exist:
There is already an existing performance measurement system that is considered to be satisfactory. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.