Preface

I am frequently asked how long it takes to create a culture of rapid improvement. The answer that I give is generally the same: it takes two years. Let me explain the details of that expectation.

Improvement

The first benchmark on this journey is that you should be able to make progress of noticeable benefit to your business performance during the first six months. The rate of progress as you enter the second six-month period should be faster than the pace at which you entered the first six-month period. There truly is no part of this book that requires a lot of preparatory work from you in advance of beginning to experience real progress. Two important attributes that world-class businesses share are (1) they improve rapidly, and ...

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