Chapter 13
Managing the Competence of Your Employees, Especially in Business-Critical Roles
Key Idea: There is a clear relationship between the competence of people in critical positions and the performance of their organizations. Understanding and managing that relationship can provide a very powerful tool for improvement.
A critical issue in business performance is the active engagement of all people working toward a common purpose: that is the essence of this book. However, as I have gained more and broader experience with the success derived from engaged people, it has become apparent to me that another factor is also important. That factor is the competence of a few people working in business-critical assignments. Achieving truly great ...
