Chapter 15

Phase II: The Second Six Months

During Phase II (the second six-month period) of your conversion to a culture of rapid improvement, you and your leadership team have another challenging set of tasks to complete in each of the five critical areas:

1.  Leaders throughout the business need to complete thc goal deployment and translation process.

2.  Several new pilot projects will each resolve a visible and significant chronic problem. This will create a second round of prompt step changes in business performance.

3.  The most senior leader of the business, in collaboration with your new subject matter expert (SME) on culture change, should form the culture design team (described as Diversity Pioneers in Chapter 9).

4.  The list of ...

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