Preface to the Third Edition

We are gratified that the second edition of the book was well received by students and teachers. Notably, since 2015, our text has been used in a Massive Open Online Course offered online on edX.org by the School of Management of the Technical University of Munich, Germany. At least a thousand participants each year take the MOOC course and complete the requirements to receive a certificate. Reviews suggest that the balanced treatment of statistical tools and management methods in quality is the strength of our book. We will continue to emphasize the importance of learning the statistical tools along with management methods for quality for designing and producing products and services that will satisfy customer ...

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