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A Global View on Intercultural Management by Jürgen Rothlauf

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7 Leadership Across Cultures

7.0 Statement of the problem

Bridging the culture gap

(Carté/Fox)

 

You are running an international project with very tight deadlines. Your colleague, Susan, knows that she needs to send you a detailed progress report at the end of every month. It’s now 5 July and Susan’s June report has only just arrived – nearly a week late. To make matters worse, some of the figures are inaccurate. You decide to call her.

 

How would you instinctively handle the conversation with Susan? Would you feel more comfortable taking approach A, or approach B?

 

Approach A

You: I’m calling about your June report. It was a week late and some of the figures were inaccurate.
Susan: Yes, I know. I’m very sorry about that. A couple ...

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