1. Supply Chain, People, and Knowledge

Over the years, the common understanding of world-class operations has evolved from the simplistic, focused management of functional silos of isolated knowledge islands to a comprehensive approach to supply network management as the driver to orchestrate fluid and complex environments to deliver the ultimate shareholder and stakeholder value.

Numerous approaches have attempted to describe this evolution, but none has properly addressed the supply chain’s fundamental building block: the management of knowledge. Therefore, previous works have also missed adequately referring to the only element capable of delivering long-term sustainable shareholder and stakeholder value: people.

The idea that “every firm ...

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