4. Understanding Data: Tools and Methods
What Is the Objective of This Chapter?
The objective of this chapter is to introduce you to some statistical tools that help you understand the data that you will use in the Six Sigma DMAIC model. The chapter is split into two sections. The first section is a high level overview of the tools and methods used in understanding data by looking at what each tool and method is, why each tool and method is used, and examples of each tool and method. The second section shows you how to use Minitab to utilize the different tools and methods you learn about in the first section.
What Is Data?
Data is information collected about a product, service, process, individual, item, or thing. Because no two things are ...
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