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A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition by David M. Levine, Howard S. Gitlow, Richard Melnyck

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Chapter 9. Overview of Six Sigma Management

What is the Objective of This Chapter?

The objective of this chapter is for you to learn what you need to know about the fundamentals of Six Sigma including: its non-technical and technical definitions, where it came from, its benefits, the key ingredient for success with Six Sigma, roles and responsibilities, and finally some terminology you will need to know to implement Six Sigma at your organization. Six Sigma can be defined with both non-technical and technical definitions.

Non-Technical Definition of Six Sigma Management

You can think of the non-technical definition of Six Sigma as your elevator pitch (60 second response) on the definition of Six Sigma management. Six Sigma management can be defined ...

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