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A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition by David M. Levine, Howard S. Gitlow, Richard Melnyck

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Chapter 14. Dmaic Model: ‘C’ is for Control

What is the Objective of This Chapter?

The objective of this chapter is to take you through the various steps of the Control phase of the Six Sigma DMAIC model so that you can apply them on projects at your organization. We will use a case study to demonstrate how the steps of each phase are executed in real world projects.

Purpose of the Control Phase

First, we completed the Define phase by identifying the problematic CTQ(s). Second, we completed the Measure phase by operationally defining, conducting measurement systems analysis, collecting baseline data, and determining the capability of the CTQ(s). Third, we completed the Analyze phase by identifying potential Xs then testing our theories about ...

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