Case Study 1

The JSTOR platform

Laura Brown

Abstract.

The JSTOR service has become ever more vital as pressure has increased on traditional libraries – not only in terms of budgets and physical space but also increased user demand and exponential growth in publications. The case study exemplifies some of the critical success factors in ensuring long-term sustainability: having a robust and attractive value proposition with ‘unique benefits’; ensuring that the products meet the needs both of the market and of the content suppliers; being flexible and open to change; emphasising collaboration. But it is the tiered pricing model that makes the JSTOR offer especially attractive for its users (including pricing stability) on the one hand and the ...

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