O'Reilly logo

A Handbook of Digital Library Economics by Wendy Evans, David P. Baker

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Case Study 9

Methods and metrics for assessing the return on investment of public, academic and special libraries

José-Marie Griffiths and Donald W. King

Abstract.

Griffiths and King describe their significant experience over many years of calculating the return on investment (ROI) in different types of library and using a range of techniques appropriate to the particular circumstances. The critical incident method is discussed as a particularly effective tool with which to study users and non-users. Cost analysis methods are also described in detail. The key element of ROI work, however, is return metrics, which are reviewed, along with value definitions and measures, and notably contingent valuation. ROI calculations are a major tool in ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required