References
CHAPTER 1
Behn, R.D. 1995. “The big questions of public management,” Public administration review 55.4: 313–24.
Frederickson, H.G. 1997. The spirit of public administration. San Francisco, CA: Jossey-Bass Inc.
Hatry, H.P. 2001. “What types of performance should be tracked?” Quicker, better, cheaper? Managing performance in American government. D. Forsythe, ed., 17–34. Albany, NY: The Rockefeller Institute Press.
Jackson, S.E., and R.S. Schuler. 1995. “Understanding human resource management in the context of organizations and their environments,” Annual Review of Psychology 46: 237–64.
Raadschelders, J.C.N. 1999. “A coherent framework for the study of public administration,” Journal of public administration and research 9.2: 281–303. ...
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