A Leader's Guide to Knowledge Management

Chapter 6

Tools, Tactics, and Techniques: Tried and Tested

I wish we knew what we know at HP.

—Lew Platt, Hewlett-Packard (O’Dell et al., 1998)

Now that we have deduced that there are some things that we want to know and others that we want to forgot, the question becomes how, as an organization, can we know what we want to know? The focus is now on how today’s successful leaders are using knowledge management to create an enterprise advantage. The vehicle for this exploration is Michael Earl’s 5-year research project, in which he proposes a taxonomy of the strategies, or schools, for knowledge management (Earl, 2001). Earl’s self-confessed purpose was to help guide executives on choices to initiate knowledge management projects according to ...