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A Leader's Guide to Knowledge Management by JoAnn Girard, John Girard

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Key Terms

After Action Review, or AAR, is a post-event knowledge collection process, which considers four questions:

  1. What was supposed to happen?
  2. What happened?
  3. What is the difference?
  4. What should we do to improve?

Ba can be thought of as a shared space for emerging relationships. This space can be physical (e.g., office, dispersed business space), virtual (e.g., e-mail, teleconference), mental (e.g., shared experiences, ideas, ideals), or any combination of them. What differentiates ba from ordinary human interaction is the concept of knowledge creation. Ba provides a platform for advancing individual and/or collective knowledge. It is from such a platform that a transcendental perspective integrates all information needed (Nonaka & Konno, ...

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