Continuous improvement is a formal methodology that can benefit libraries that are seeking to undertake information governance projects by identifying and executing opportunities for improvement incrementally, minimizing disruption to operations and the organization. The approach emphasizes the reciprocal relationship between improving products, services, or processes and engaging employees to encourage constructive feedback and engagement.
Implementing major organizational transformations can often prove to be challenging for libraries and their staff. Change is an inevitable aspect of human nature, and employees can become habituated and comfortable with systems and processes, preferring the “devil they know,” ...
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