CHAPTER 23

Operations Management

Once a library establishes an information governance vision and strategy, it stands to reason that operations must then provide expertise on the best way to convert and execute that vision to be successful. This leads to a more grounded technical perspective on how best to achieve it as effectively, efficiently, and economically as possible. But again, where leadership should develop a vision that extends just beyond the event horizon of what is possible, technology must keep its feet planted on the ground, though not too firmly as to lose sight of opportunities or avenues for innovation and improvement.

IT operations can be extraordinarily complicated, involving the coordination of dozens of critical areas, which ...

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