ISO 19814:2017—Information and Documentation
Libraries implementing ISO/TR 19814:2017 can improve their information governance practices by delivering high-quality services that meet the needs of their communities. The standard is designed to be a guide for librarians who are responsible for managing and delivering library services. The recommendations and guidance provided in the report are based on the principles of quality management as outlined in the ISO 9000 series of standards.
Although the standard does not provide specific performance measures, it does emphasize the importance of monitoring and measuring library services to ensure that they meet the needs of users.
In addition, the standard provides guidance and recommendations ...
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