1People in Organizations: A Systems Approach
Learning Objectives
By the end of this chapter, you should be able to:
• Define organizational systems and the importance of systems thinking.
• Explain the elements of mission, vision, and strategy.
• Describe the framework for influencing human behavior.
• Discuss the importance of learning about human behavior.
• Explain how the roles and characteristics of leadership and management differ.
INTRODUCTION
Organizations are comprised of people, and people can accomplish incredible things when they want to do so. However, people can also be stubborn and want to do things their own way. It is safe ...
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