4Communication: Getting Your Message Across
Learning Objectives
By the end of this chapter, you should be able to:
• Explain why effective communication is critical to a manager’s ability to enhance loyalty and influence outcomes.
• Discuss the definition of communication and its related assumptions.
• List and discuss the barriers to effective communication and corresponding solutions.
• Apply methods to improve listening habits.
INTRODUCTION
Have you ever felt as if you were not being understood by another person—as if you were talking to a brick wall? Have you ever been in a meeting, looking directly at the person speaking, and yet missed ...
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