CHAPTER 5Defusing Conflict and Overcoming Roadblocks

Why is the potential for conflict in the virtual world so great? The lack of structure compared with the traditional workplace creates many more opportunities for misunderstandings, inconsistencies, communication barriers, and ways to fly under the radar. Managerial oversight is spread thin, and members from different cultures who may speak other languages work in complex situations. Unfortunately, the conditions for conflict to arise appear all too easily.

Here’s what your peers say about conflict in the virtual world:

“The main source of virtual conflict occurs when people don’t have the same expectations about outcomes or goals. Confusion occurs around who is doing what, who is allocated ...

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