CHAPTER 8: IMPROVEMENT
Non-conformity and corrective action
BS25999 made a distinction between corrective and preventative (using the form: preventive) actions, however, ISO22301 only states the requirement for corrective action whenever some non-conformity is discovered, which simply removes the need to decide whether something has gone wrong, or could go wrong.
Consistent with other management system standards, there is a requirement for a system to record, and track, anything that is potentially wrong, and to ensure that both the symptoms (usually corrective action) and root cause (usually preventative action) are addressed.
This is another opportunity for organisations with other management systems in place to integrate BCM with them; a non-conformity ...
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