9. Step 9: The Last Thing You Do Is What Most People Will Remember—Do It Well

Every speaker I know is happy when the last words of the speech have been uttered. If you are happy with your effort, you probably want to exit as quickly as possible. However, you might have a question and answer (Q&A) session that follows. In many cases, the audience is also ready for the presentation to be over—not because they were not appreciative of your efforts, but because they are eager to get back to work or head out to lunch and so on. Since you want the audience to remember the last part of your presentation, it is key that the Q&A be a success.

In the vast majority of cases questions will come from people who have genuine, legitimate questions. In some ...

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