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A Practical Approach to Large-Scale Agile Development: How HP Transformed LaserJet FutureSmart Firmware by Pat Fulghum, Mike Young, Gary Gruver

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Chapter 11. Effective Agile Development Across U.S. and Indian Cultures

As is apparent everywhere, organizations have started utilizing India for lowering engineering costs. We’ve done the same thing and would like to spend a few paragraphs discussing lessons learned in our experience together with our team in India. We have a very healthy experience now, but it took going through tough times to get where we are today. We hope sharing our experience will provide the information we wish we had before starting out.

Outsourcing overseas is straightforward for support type functions where one person needs to interact with the customer on one problem, and the process for resolution is fairly well known. But for R&D work involving far more uncertainty ...

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