A Practical Approach to Performance Interventions and Analysis: 50 Models for Building a High-Performance Culture

Book description

Imagine your best possible organization: a place where people strive for continuous improvement, communicate clearly and honestly, freely share information, respect their colleagues and leaders, make a difference -- and achieve truly extraordinary levels of performance, even in tough times. Using this book’s powerful Work/Life Approach, you can build that organization. World-renowned performance consultants Dr. Gene Fusch and Richard Gillespie offer a step-by-step blueprint for developing a true performance culture, where people bring a relentless focus and selfless collaboration to bear on the organization’s most fundamental goals. A Practical Approach to Performance Interventions and Analysis walks through every step of the process: analyzing business problems, identifying performance gaps, selecting the best interventions, measuring results, and more. You’ll learn how to integrate your organization’s goals with the beliefs and needs of your people; foster unity without conformity, and diversity without division; how to overcome the fear and distrust that makes organizations dysfunctional; and how to build an organization where everyone really takes ownership of their “fraction of the action.” Along the way, they present 50 dynamic models that tightly connect theory to real-world business practice, are ROI-driven, are fully measurable, and can be utilized by all leaders and practitioners in HR, organizational development, and training. With their guidance, you can choose and execute the performance initiatives that deliver the greatest positive impact on culture, business metrics, and the lives of all your people.

Table of contents

  1. Title Page
  2. Copyright Page
  3. Dedication Page
  4. Contents
  5. Acknowledgments
  6. About the Authors
  7. Preface
  8. 1. Creating a Living Endowment for Ensuring Performance
    1. Organizational Performance
    2. Performance Analysis
    3. Gap/Cause Analysis
    4. Intervention Strategy
    5. Design an Evaluation Plan to Measure End Results and Your Return on Investment
    6. Design, Develop, and Deploy the Intervention
    7. Measure End Results and Calculate Return on Investment
    8. Conduct a Performance Analysis
    9. Summary
  9. 2. Starting with the Desired End Results
    1. Principles of the Work/Life Approach
    2. Organizational Bill of Rights
    3. The Celestial Approach to Managing
    4. Communication and the Flow of Work
    5. Additional Thoughts to Help You Realize Your Desired End Results
    6. Summary
  10. 3. Focusing on the Work
    1. Organizational Mission
    2. Vision
    3. Acquiring Wealth
    4. Stakeholders
    5. Values
    6. Growth
    7. Social Responsibility
    8. Longevity
    9. Our People
    10. Mission Statement
    11. Focus on the Work
    12. Summary
  11. 4. Increasing the Flow of Useful Information
    1. Sharing Ideas
    2. Useful Information
    3. Levels of Information
    4. Shelf Life of Useful Information
    5. Communicating Useful Information
    6. Respectful Communication
    7. Summary
  12. 5. Getting Others to Own Their “Fraction of the Action”
    1. Sapiential Authority
    2. Understanding, Acceptance, and Support (UAS)
    3. Arc of Distortion
    4. Summary
  13. 6. Valuing Behavior: Increasing Trust and the Bottom Line
    1. Valuing Behavior
    2. Stress Reduction
    3. Validations
    4. The Whole Person Model
    5. Summary
  14. 7. Owning the Present Condition Helps Define the Future Condition
    1. Managing System Overview
    2. Strategic Arena
    3. Iterative
    4. Operational Arena
    5. Quality Management
    6. Mosaic
    7. Summary
  15. 8. Fifty Years of Problem Solving: A Magnificent Obsession
    1. Prioritizing and Time Management
    2. The Basics of Solving Problems and Making Decisions
    3. Problem Solving: Analyzing the Situation, Expectations, and Actions
    4. Decision Making
    5. Summary
  16. 9. Why Play the Blame Game?
    1. Self Assessment and Analyzing the Situation
    2. Summary
  17. 10. Fostering Change to Enhance End Results
    1. Change Management
    2. Resistance to Change
    3. Summary
  18. A. Measuring End Results: The Return-on-Investment Plan
    1. Step 1: Collect, Evaluate, and Isolate Data on the Effects of the Intervention
    2. Step 2: Convert the Effects of Performance Intervention into a Monetary Value
    3. Step 3: Calculate the Total Cost of a Performance Intervention
    4. Step 4: Calculate the Net Benefit of a Performance Intervention
    5. Step 5: Calculate the ROI
    6. Summary
  19. B. The Authors and Their Perspectives
    1. About the Authors
  20. References
  21. Index

Product information

  • Title: A Practical Approach to Performance Interventions and Analysis: 50 Models for Building a High-Performance Culture
  • Author(s): Gene E. Fusch, Richard C. Gillespie
  • Release date: May 2012
  • Publisher(s): Pearson
  • ISBN: 9780133040524