1. Creating a Living Endowment for Ensuring Performance

This book describes techniques to create a workplace where members of an organization continuously strive for performance improvement. Creating such a workplace often leads to dynamic leadership, empowerment, personal ownership, and a place where people want to be every day (Fusch, 2001a). Before we focus on techniques to create a feeling of utopia in the workplace, we’ll discuss organizational performance from a human performance improvement perspective. Human performance has been at the forefront of many organizations in recent years. Dr. Thomas F. Gilbert (2007), who is referred to as the father of human performance technology, pointed out the significance of human performance to the ...

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