A Practical Approach to Performance Interventions and Analysis: 50 Models for Building a High-Performance Culture

6. Valuing Behavior: Increasing Trust and the Bottom Line

In Chapter 5, we introduced the Work/Life Approach that uses the concept of understanding, acceptance, and support (UAS) to create an environment of shared respect, leading to better workplace performance. In today’s workplace environment, conflicts sometimes occur. In addition to showing you how to resolve conflict using UAS, this chapter provides tools that obviate some reasons for living with conflict.

Some people in business try to avoid conflict at all costs. Sometimes management turns a blind eye to people who cannot seem to get along. All too often management’s answer to these types of situations is that the people involved just have a personality conflict. In other cases, when ...