CHAPTER 5Internal Customers and Gatekeepers





As noted throughout this book, sometimes projects get into trouble. At these times most could benefit from help from their Stakeholders, but which has the most power? It’s tempting to go straight to the Sponsor and the project board. However, there is a compelling argument that using other internal Stakeholders of the Project can be ultimately more effective – even if they are “just Operations”. The reason for this is that these internal Stakeholders are often either the direct Customer (or End-user) of the Project, or that they represent or act as advocates for the end Customer (for example, if they are the Sales or Customer Services Operations team). So anything that we can ...

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