Adizes, Ichak, 25
Administrator, role of, 25
Agile Project Management, 9
Anger session, 94
Audience, 114
Authorization to Proceed (ATP), 34–35
Autocratic, management style, 26
Bid Manager, 22
Bidding process, 22
Bureaucratic, management style, 26
Business case
approval, 34
content, 33
Central Computer and Telecommunications Agency (CCTA), 8
Challenges, of outsourcing, 77–81
additional human hours, 79
culture, 78
different language, 78
legal, 78
location, 79
transition costs, 79
working together, 78
Change management
during project implementation, 63–64
Character armor, 90
Client environments, access to,
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