Table of Contents
Preface
Part 1: The Importance of Service Management
1
Understanding Service Management
Delving into the origins of many service management aspects
Collating common service management examples and understanding wordplay
Improving your personal and professional life with service management
Identifying common sense aspects of service management
Summary
2
Getting to Grips with Service Management Frameworks
Distinguishing between frameworks, methods, standards, and movements
Tracing the evolution of service management
What are the service management frameworks for IT?
What are the service management frameworks for enterprises?
Summary
3
Working with the “Design Thinking” Aspect of Service Management
Defining design thinking in ...
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