Introduction

My colleagues and I are lucky enough to work for a wide variety of international clients where there is a physical product, made in-house or outsourced. In some cases there is some other form of physical operation such as a large plant. In almost all of these businesses, suppliers produce more than half the product content and cost of sales. In some cases this is over 90%. Despite this, we often find the supply chain is undervalued and harbors many of its biggest opportunities left relatively untapped. The reasons for this are not poor purchasing. They are usually rooted in restricted understanding about the supply chain. Old attitudes often prevent us from engaging with suppliers—in case they take advantage of us. Restricted thinking ...

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