Chapter 3 The Kaizen Concept
The move from reaction-driven to results-driven government can begin with a lean initiative. For a solid launch, the best go-to tool is a structured improvement project, known as a kaizen. The term kaizen, like the term lean, is multi-faceted. Its essential meaning is “change for the better,” which is the guiding principle for CI work. Practitioners also use the term operationally, saying they are conducting “a kaizen” or “a kaizen project.” This can be a rapid improvement activity or a structured event over several days.
A successful kaizen can demonstrate proof of concept and quantifiable gains. In a typical kaizen, employees engage in collaborative problem- solving by redesigning ...
Get A Public Sector Journey to Operational Excellence now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
