
family) than is intelligence quotient
(IQ). Such evidence has led to this
saying: “IQ gets you hired, but EQ
[emotional quotient] gets you pro-
moted.” This is not to say that IQ and
technical skills are irrelevant—of
course they matter. But they may be
viewed as threshold capabilities—that
is, they are necessary for attaining
high-level managerial positions. EI,
however, is essential for leadership
success. Without EI skills, according
to Goleman, a manager can have
excellent training, an incisive and ana-
lytical mind, and many good ideas,
yet will still not be a great leader.
EI has five components: self-
awareness, self-regulation, motiva-
tion, empathy