Introduction

Sometimes the only safe place for dangerous truth is in the bathroom . . . after checking for feet, of course.

Only then it is safe to talk. After the meeting, after everyone has said exactly what they were supposed to say, agreed to the action plan, and allocated tasks with due dates, comes the real truth:

“What a waste of time!”

“I’m not taking that back to my people—they’ve got to be kidding!”

“Don’t worry about it. It will fall apart long before your piece is due.”

Sometimes the meeting is debriefed like a play: “How about when Mark did that 180-degree flip? I thought I was gonna die! He will agree with anything she says,” or “Can you believe they still won’t face the fact that Amy can’t do the job?”

It never occurs to us that ...

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