For tragedy and comedy come to be out of the same letters.

—Aristotle, On Generation and Corruption (paraphrasing Democritus)

The new always happens against the overwhelming odds of statistical laws and their probability, which for all practical, everyday purposes amounts to certainty; the new therefore always appears in the guise of a miracle.

—Hannah Arendt, The Human Condition

Certainty about what the future holds is the missing element in the CIO’s toolkit. It is the only thing that stands between many CIOs and their seat at the table.

IT leaders are a very intelligent bunch. If they could only know exactly what will happen tomorrow, next week, and next year, I am certain they could make excellent decisions and win praise from all ...

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