Inscrutably involved, we live in the currents of universal reciprocity.
—Martin Buber, I and Thou
It is of the first importance to men to establish close relationships and to bind themselves together with such ties as may most effectively unite them into one body.
—Baruch Spinoza, Ethics
Shadow IT—rogue IT, IT that is out of the control of the IT organization—is what has saved IT up to this point. It is a powerful phenomenon that we have not yet learned to take advantage of, caught up as we are in the contractor-control model of IT. Shadow IT is what happens when the IT organization is unable to meet the needs of a part of the company, perhaps due to capacity constraints or to the governance process’s limitations. When shadow IT arises, ...