Chapter 7. On Overload

Generally, workers at the same level who receive similar pay expect to have about the same amount of work. But if they think a boss is giving them more or harder work than someone else, tensions can arise. They may feel the boss is being unfair and overly demanding, and resentment can build up. Even talking about the job can lead to escalating conflict when the boss’s perception of the workload is different from the employee’s and isn’t willing to listen to the employee’s point of view. This “my-way-or-the-highway” attitude can lead employees who feel they are unfairly treated and aren’t heard to take their own corrective action to adjust what they perceive is unfair treatment, perhaps by taking more time for themselves ...

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