Chapter 10. Getting It Wrong
Employees can be well-meaning and eager to please, but if they don’t have the right skills and claim they do, they can repeatedly make mistakes that can prove very costly. Sometimes, even with training, they don’t have the right skill set or aptitude to do the job right—and they may be clueless to the fact that they don’t have what it takes.
That’s what happened when Elsie, who headed up a small carpet company, hired Gregory to be her assistant. Greg was an outgoing people person. Elsie met him in her building where he had a small crafts studio. He told her he was looking for more regular work because he had limited sales. She found him charming and personable, seemingly the perfect person to handle much of the customer ...
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